When we receive an order we try to make it as fast as possible taking our que in mind. The average time to ship is between 1-2 weeks. There is always an option to rush the order. Please contact us if you want to rush the order.
We also have products with a work-around/processing time of 7 weeks. This is mentioned with the listing.
Yes, we use high quality genuine fossils from selected dealers. We also provide a card of authenticity of each fossil we use.
Yes, we use genuine opal from Australia and Ethiopia.
Not all our opals are genuine, we also use synthetic opal. In the description of our products we state if it’s genuine or synthetic opal.
We use glow powder/glow stones in a few of our rings. Glow powder/glow stones are white during the day.
In order to activate the glow it needs to be charged with UV-light. This can either be due to the sun or with a UV-flashlight. (Excluding red glow, this can only be charged with a UV-flash light as this is the weakest glow)
We have almost every option available.
With all payment options you are protected against scamming. We do not receive the payment directly but through a service that verify every transactions.
We don’t accept cancellations after 12 hours of purchase. This is because after 12 hours of purchasing we start with the process/production of the ring.
If we decide to cancel an order after a discuss there will be calculated €20 = around $24 US restocking fee.
We don’t accept returns and don’t work with refunds as every ring is made to order.
Is the ring too small or too big? Then we can offer to exchange the ring for a different size.
We do accept exchanges. For an exchange we charge 20% + shipping. We also want the original ring back in our shop.
Why? Well, we have to produce a completely new ring from start to finish, this takes time and materials.
(If a ring has been personalized/engraved, the ring can’t be exchanged or returned!)
The products that are being a part of our big sale can’t be returned or exchanged! Make sure you know that the size you order will fit. See our other FAQ to see how you can measure the right ring size.
We always advise to go to a local jeweler or Walmart that sells rings and try on some different sizes to see which size will fit the best. We only make half sizes.
Our rings have a comfort finish on the inside. This means that the center of the ring is the diameter of the ring size.